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AllChinaBuy Order Submission Failed? Complete Guide to Error Codes & Solutions

2025-05-23

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Experiencing "failed to place order" messages on AllChinaBuy? This troubleshooting guide covers all common error codes during checkout and provides step-by-step solutions.

Common Order Submission Errors & Fixes

1. "Invalid Link" Error (Code: ALCB-400)

Symptoms:

Solutions:

Copy the product URL directly from AllChinaBuy's search results

Remove tracking parameters or referral tags from the URL

Ensure you're not using cached/bookmarked outdated links

2. "Product Unavailable" Error (Code: ALCB-404)

Symptoms:
Solutions:

Search for compatible alternatives using identical keywords

Contact seller via AliChat to confirm stock status

Check if the product appears when changing destination country

3. "System Exception" Error (Code: ALCB-500)

Symptoms:
Solutions:

Clear browser cache and cookies completely

Try switching from app to web version or vice versa

Wait 10-15 minutes before retrying during peak hours

Advanced Troubleshooting Tips

Payment errors:
Address errors:
ISP issues:
Version issues:

If problems persist after trying these solutions, contact AllChinaBuy support via:

Live chat (24/7 available in app)

Email [email protected]

WeChat Official Account: ALCB_Help

Include screenshots of the exact error message and your order summary for faster resolution.

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